Shipping + Returns
Shipping & Handling
Orders totaling $50 or more receive FREE standard ground shipping at checkout. Taxes, shipping, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. This offer applies to the 48 contiguous United States only. Does not include shipping surcharges (additional oversized freight charges may apply).
For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, on occasion, there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable.
Canadian customers will be responsible for all duties and taxes, transportation, storage, and insurance costs (the 'Shipping and Handling fees') upon delivery of the shipment.
International Processing Fee
When you place an international order, you authorize a broker to act as your agent to submit shipments to customs and other regulatory agencies for clearance. The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location. You will be responsible for any additional charges upon delivery.
If you are not completely satisfied with your purchase, you may return it within 30 days to receive a full refund (except freight charges). After 30 days, please refer to the manufacturer's warranty included with every product. If you have questions, please contact firstname.lastname@example.org.
Please be sure to register your KaliPAK beforehand to expedite the process. All products require a valid proof of purchase.
All product returns require a Return Merchandise Authorization (RMA). You can request an RMA from customer service at email@example.com.
Transporting & Shipping Your KaliPAK
Due to IATA regulations, the KaliPAK cannot be transported via commercial airlines. Please refer to your user manual to learn additional information.